Refund, Returns & Cancellation

Last updated: October 2026

Cancelling an order

You can cancel an order any time before it is dispatched by contacting us with your order reference (it looks like URV-261014-AB12). If you already paid online, you will receive a full refund. Once an order has been dispatched, it can no longer be cancelled — please contact us and we will do our best to help.

Damaged, wrong or defective items

If your order arrives damaged, leaking, or is not what you ordered, please contact us within 48 hours of delivery with your order reference and clear photos or a short video of the package and the product. After checking, we will arrange a replacement or a refund.

Returns

Vermicompost, vermiwash and similar products are agricultural consumables that cannot be resold once opened or used, so we do not accept returns of opened or used products unless they are damaged, defective or wrong as described above.

How refunds are paid

• Online payments are refunded to the original payment method. Refunds are normally initiated within 2–3 working days of approval, and your bank may take a further 5–7 working days to show it.
• Cash on Delivery orders are refunded by UPI or bank transfer to the details you share with us.

Order not delivered

If your order has not arrived within the delivery time we confirmed, please contact us. If we cannot deliver it, you will receive a full refund.

Contact us

If you have any question about this page, please reach out:

• Urvaram, 6-A Vijay Nagar, Lalghati, Bhopal, Madhya Pradesh, India
• Phone / WhatsApp: +91 78800 96623
• Email: Info@urvaram.com
• Hours: Monday–Saturday, 9:00 AM–6:00 PM